Terms and Conditions

Return Policy Information:

• All sales are final.
• No refunds or exchanges are accepted for made-to-order dresses, which includes: ALL Quinceanera Dresses from every designer, Quinceanera Collection, Mori Lee, Princesa, Ragazza and Mary’s Bridal.
• If you receive a defected or damaged item, we will gladly issue a full refund or exchange the item for free. But don’t worry, we closely examine every order before it is shipped.

***It’s important to remember that there are many different body shapes/types and alteration is done on most special occasion dresses for the perfect fit. ***

Shipping Information

• Orders are usually shipped via FedEx, UPS, or Priority Mail within 2 business days depending on availability. Shipping carrier may vary depending on the item(s).

***Free Ground Shipping within the Continental USA (48 States) .***

Important Information:

• Before placing an order, we recommend customers to contact us to check if the item(s) is in-stock and ready-to-ship. Call us at: 484-288-8382 or e-mail us at: info@toledozxvdresses.com with the item#, size, color and we will let you know within 1 business day. 
• If the item is available, we usually ship it out the next business day.
• When the item you ordered is out of stock, we will contact you the same business day. It’s a good idea to be prepared with a second or third choice.
• Shipping availability and processing time vary depending on the item ordered. Bridal and Quinceanera/Sweet 16 orders may take longer (up to 5 months). If additional time is required to fill your order, we will contact you by e-mail or telephone.
• Please give us current phone numbers and e-mail addresses so we are able to contact you if necessary.

You are not charged if the item is not available or sold out. Charging is done manually when the item is shipped. When your order is canceled, the amount will show as a “pending status” on your online banking website that will go away within 3 to 5 business days.